Good. Clean. Fun.
As of: June 24, 2020 - 10:25AM (EST). Additional updates will be made available on this page.
Seminole Casino Coconut Creek has reopened under new and stringent "Safe + Sound" program guidelines. The guidelines include multiple new initiatives designed to create an environment that helps to keep guests and team members safe. Safe + Sound program guidelines include:
- Temperature checks for all guests and team members prior to entry. Any guest or team member with a temperature above CDC guidelines will not be allowed entry.
- A requirement that all guests wear masks or cloth face coverings that meet CDC guidelines, without exception. Masks will be provided to guests, as needed. Numerous alternating slot machines will be turned off, to help ensure social distancing on the casino floor.
- New Plexiglass barriers will divide players at poker games, customer service areas and most table games.
- Signs will be posted throughout the complex to encourage social distancing and help ensure adherence to Safe + Sound program guidelines.
- Numerous team members will be part of a new "Safe + Sound Clean Team" to focus on cleaning and disinfecting surfaces throughout the complex, with special emphasis on high-touch surfaces and common areas.
- Hand-sanitizing stations will be available on the casino floor, at the entrances and throughout the property.
- Constant purification and disinfecting of the air flowing into the complex through the AtmosAir™ bipolar ionization system designed to destroy virus particles in the air and on surfaces.
- An overall 50 percent reduction in guest capacity throughout the property.
"Hard Rock and Seminole Gaming have made a tremendous commitment to sanitary protocols and a safety-first mentality for both guests and team members," said Jim Allen, CEO of Seminole Gaming and Chairman of Hard Rock International. "We are making sure our resorts are Safe + Sound so our guests and team members have peace of mind when they return."
Food & Beverage
Occupancy, menus and hours may be limited.
Frequently Asked Questions
What if my slot machine cash out voucher expired while the casino was temporarily closed?
Any slot machine cash out voucher that expired between March 20, 2020 and June 12, 2020 will be extended for an additional 90 days from the date of opening.
What happened to my Seminole Wild Card Tier Points?
Your Seminole Wild Card Tier Points did not expire or change during our temporary closure. Your Seminole Wild Card tier status will be the same as it was prior to the temporary closing.
Did my remaining Comp Dollars expire?
As of March 21, 2020, we stopped expiring any unused Comp Dollar balance. Comp Dollar 60 day expiration will commence starting August 1, 2020.
What happened to my unused Free Play Rewards (Bounce Back)?
Any unredeemed Free Play Rewards (Bounce Back) earned between March 1 and March 20, 2020 will be extended through July 31, 2020. Log into SeminoleWildCard.com to view your balance. An email will be sent to notify you when these previously expired Free Play Rewards have been reinstated.
What happens to the gift giveaways that were planned?
Planned gift giveaways will be rescheduled based on the continued availability of each specific gift. Qualified guests will be notified of the new dates and times.
What happens to the entries I had for upcoming promotions?
Any entries earned for upcoming promotions will be transferred to new promotions, and guests will be notified of their entry balances. No entries will be lost.
How long will these restrictions be in place?
At this time, no date has been determined. As information is changing rapidly and we are learning more daily about COVID-19 and how to stop the spread, we will continue to regularly update our Safe + Sound protocols based on facts and data provided by our partners, industry councils, as well as global and governmental agencies.
How many slot machines are available?
All slot areas are open with social distancing guidelines. We have 968 active slot machines.
How many guests are allowed at a Table Games table?
There will be limited seating at Table Games tables, with 4 guests maximum at tables with Plexiglass dividers and 3 guests maximum at tables without Plexiglass dividers. There will be no smoking at tables without Plexiglass dividers.
How many Poker tables are available?
There are 23 Poker tables available.
How many players are allowed at a Poker table?
5 guests maximum are allowed at a Poker table.
What are your hours?
We are open 24 hours a day, 7 days a week, as usual.
Do I have to wear a mask if I have health or religious affiliation that goes against this?
We appreciate and understand your concern. For the safety of our Team Members and our guests, we are requiring masks at this time. We want to make sure that we are doing everything that we can to provide a safe environment for our Team Members and you.
How do you drink/smoke with mask on?
You are allowed to remove your masks momentarily to enjoy your beverage, food and smoking. Smoking is permitted except at our restaurants and in our smoke-free level2, as usual.
Is smoking allowed?
Yes, smoking will be allowed on the main Casino floor. Smoking is not permitted at our restaurants and in our smoke-free level2, as usual.
Is drink service available?
Yes, beverage service will be available on a limited basis. Walk-up bars are operating with extended hours for guests who prefer not to use traditional beverage service.
Can my mask cover my entire face? (i.e. ski mask, hazmat suit, etc.)
The mask should comply with CDC guidelines. We discourage any full face coverings. All guests are subject to the brief removal of their masks at the discretion of our Security team. Approved masks will be provided, if needed.
When will other amenities be opening?
At this time, no date has been determined. As information is changing rapidly and we are learning more daily about COVID-19 and how to stop the spread, we will continue to regularly update the Safe + Sound protocols based on facts and data provided by our partners, industry councils, as well as global and governmental agencies.
How are you keeping track of how many people are in the building?
Our Security team has made provisions and is able to track occupancy at all times.
Can I call the casino to check the capacity status before arriving?
At this time, guests can’t call in to check capacity level.
I purchased concert tickets. How do I find out the status of concerts and shows?
Tickets for all canceled shows will be refunded at point of purchase. This will be done automatically by Ticketmaster.
For events that have been postponed, the original tickets will automatically be valid for the new date. If you cannot attend the new date, the same refund process for canceled shows noted above should be followed. Ticketmaster will not automatically process a refund for a postponed show. You must contact Ticketmaster directly by calling 800-653-8000.
Gaming facilities operated by the Seminole Tribe of Florida have taken enhanced health and safety measures to protect our customers and team members. You must follow all posted instructions while visiting one of our gaming facilities. By entering this gaming facility, or any of its associated amenities, you acknowledge your understanding that there is an inherent risk of exposure to COVID-19 in any public place where other people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.
By visiting a gaming facility operated by the Seminole Tribe of Florida, or any of its associated amenities, you voluntarily assume all risks related to exposure to COVID-19.
Must be at least 21 years old to play Slots, Table Games or to receive Seminole Wild Card benefits. Must be 18 or older to play Bingo and Live Poker. Persons who have been trespassed or banned by the Seminole Tribe of Florida or those who have opted into the self-exclusion program are not eligible. If you or someone you know has a gambling problem, please call 1-888-ADMIT-IT.