Frequently Asked Questions
How do I get a line of credit?
You may contact your Casino Host for assistance in opening up a line of credit or apply online.
Does the casino offer sports betting?
No. Sports betting is not currently available in Florida.
SEMINOLE WILD CARD
How do I sign up for a Seminole Wild Card?
Joining is fast, free and easy. Stop by the Player's Club Xperience® in the Casino with a valid photo ID to sign up (must be 21 or older). Rack up your Seminole Wild Card Rewards, earn Comp Dollars and qualify for promotions.
If you are a current account holder, go to SeminoleWildCard.com to create your online account and get the most out of Seminole Wild Card.
What is Bounce Back Free Play?
Seminole Wild Card members receive Bounce Back Free Play rewards based on Comp Dollars earned each time they play at their favorite slot machine. The more you play, the more you earn. You can check your Bounce Back Free Play balance online anytime.
How do I qualify to receive Bounce Back Free Play?
Seminole Wild Card members who earn $8 Comp Dollars or more in a single visit, not counting Comp Dollars earned with Free Play, will receive a Bounce Back Free Play reward.
When and how will I find out if I earned Bounce Back Free Play?
Your Bounce Back Free Play will be automatically loaded to your account approximately 48 hours following your visit. A reminder email will also be sent to you. If you are not receiving emails, call Customer Care at 954-935-2626 or log in to your Seminole Wild Card account online to add your email. Your Free Play will be valid for a period of up to 30 days.
Log into your online Seminole Wild Card account at your preferred property website to view your best available hotel rates, Comp Dollar balance, Bounce Back Free Play rewards and upcoming promotions. You will need your account number, PIN and date of birth.
Are there any limits to the number of Bounce Back Free Play offers I can receive?
Play every day, and we’ll mail you an extra offer after each qualifying visit. There is no limit to the number of extra offers you can receive.
How do I earn entries into promotions?
Seminole Wild Card members also earn entries into exciting promotions by utilizing their Seminole Wild Card each time they play, for the opportunity to win exciting prizes like cars, cash, Free Play and more. Plus, they may qualify to receive invitations to "Members Only" special events, such as invite-only tournaments and dinner parties.
How can I receive special email offers?
If you are already a Seminole Wild Card member, sign up for exclusive email offers and updates today. Just add your email address to your account at the Player’s Club Xperience® on your next visit.
How do I change my mailing address, phone number or any other personal information linked to my Seminole Wild Card account?
To make a change to your personal information, please contact Customer Care at 954-935-2626 and have your Seminole Wild Card number available.
How do I remove myself from receiving direct mail?
Please call Customer Care at 1-954-935-2626 to change any information related to your Seminole Wild Card account, including your mailing preferences.
How do I view my current Comp Dollar balance?
Log into your Seminole Wild Card account at SeminoleWildCard.com.
How do I request my win/loss statement?
Guests can obtain their win/loss statements by one of the following ways:
- Visit the Player’s Club Xperience® with valid ID.
- Log into your Seminole Wild Card account at SeminoleWildCard.com.
- Call Customer Care at 954-935-2626.
Where can gift cards be purchased?
Gift cards may be purchased on-site at participating locations, including most restaurants on property.
What forms of payment are accepted?
Seminole Casino gift cards may be purchased with cash or a major credit card: Visa, MasterCard, Discover and American Express.
Are gift cards redeemable for gaming?
Gift Cards can be redeemed for Slot play at all Seminole Casinos and Seminole Hard Rock Casinos in Florida. Present the gift card to the Casino Cashier at any of our casinos to redeem the gift card for a Slot play voucher valid at any slot machine.
Gift cards redeemed for Slot play can be redeemed for up to $500 per person per day, per property. Slot Play must be purchased for an amount of $5 or more and guest will need a valid government-issued ID and a Seminole Wild Card. Guests who are banned or self-excluded are not able to redeem gift cards for Slot play.
Are gift cards redeemable for Table Game play?
No. Gift Cards may not be used to redeem Table Game play.
Can I return an item purchased using a gift card?
Yes, items purchased with Seminole Casino gift cards may be returned. Bring the items along with the receipt to the store where it was purchased for a refund in the form of a merchandise credit. Items purchased with gift cards cannot be returned for cash.
Click here for more information and a complete list of outlets that accept gift cards.
Does your facility offer wheelchairs?
Yes. Complimentary wheelchairs are available for your convenience (based on availability).
See Player's Club for complete details. Management reserves the right to change or cancel this promotion at any time. Must be 21 years or older. Player's Club members that have been trespassed or banned by the Seminole Tribe of Florida, or have opted into the self-exclusion program are prohibited from participating. Other restrictions may apply. If you or someone you know has a gambling problem, please call 1.888.ADMIT.IT.