Frequently Asked Questions

Have a question? We have an answer. For further assistance, please contact us or call Customer Care at 1-954-977-6700. We will be happy to assist you.

  • How do I get a line of credit?
    You may contact your Casino Host for assistance in opening up a line of credit or apply online.

    Does the casino offer sports betting?
    No. Sports betting is not currently available in Florida.

  • How do I sign up for a Seminole Wild Card?
    Joining is fast, free and easy. Stop by the Player's Club in the Casino with a valid photo ID to sign up (must be 21or older). Rack up your Seminole Wild Card rewards, earn Comp Dollars and qualify for promotions.  

    Go to to sign up now and start enjoying the rewards and benefits of Seminole Wild Card.

    What are Free Play Rewards?
    Seminole Wild Card members receive Free Play Rewards based on Comp Dollars earned each time they play at their favorite slot machine. The more you play, the more you earn. You can check your Free Play Rewards balance online anytime by logging into your account at

    How do I qualify to receive Free Play Rewards?
    Seminole Wild Card members who earn $8 Comp Dollars or more in a single visit, not counting Comp Dollars earned with Free Play, will receive Free Play Rewards.

    When and how will I find out if I earned Free Play Rewards?
    Your Free Play Rewards will be automatically loaded to your account approximately 48 hours following your visit. A reminder email will also be sent to you. If you are not receiving emails, call Customer Care or log in to your Seminole Wild Card account online to add your email. Your Free Play Rewards will be valid for a period of up to 30 days.

    Log in to your online Seminole Wild Card account to view your best available hotel rates, Comp Dollars balance, Free Play Rewards and upcoming promotions.

    Are there any limits to the number of Free Play Rewards offers I can receive?
    Play every day, and we’ll mail you an extra offer after each qualifying visit. There’s no limit to the number of extra offers you can receive!

    How do I earn entries into promotions?
    Seminole Wild Card Members also earn entries into exciting promotions by utilizing their membership card each time they play, for the opportunity to win great prizes like fabulous vacations, sweet rides, cold hard cash, Free Play Rewards and more. Plus, they may qualify to receive invitations to "Members Only" special events, such as tournaments and dinner parties.

    How can I receive special email offers?
    If you're already a Seminole Wild Card member, sign up for exclusive email offers and updates today. Just add your email address to your account at our Player’s Club Xperience® on your next visit.

    How do I view my current Comp Dollars balance?
    Log in to your online Seminole Wild Card account to check your Comp Dollar balance.

    How do I request my Win/Loss Statement?
    Guests can obtain their Win/Loss Statements by doing any of the following:

    1. Visit the Player’s Club Xperience® with valid ID
    2. Log in to your Seminole Wild Card account
    3. Call Customer Care at 954-935-2626
    4. Email Customer Care at [email protected]
  • How do I view and apply for open positions at Seminole Gaming, including those at Seminole Casino Coconut Creek and its sister properties?
    To view and apply for available Seminole Gaming positions, visit

    Does your facility offer wheelchairs?
    Yes. Complimentary wheelchairs are available for your convenience (based on availability).